Privacy and Data Security Policy

Data minimisation

We only collect the data needed to provide the appointment service, communicate with customers, keep the service secure and meet legal obligations.

Security

We apply access authorisation, logging, up-to-date software and appropriate technical and administrative safeguards against unauthorised access, alteration, disclosure or loss. We also bear in mind that no method of transmission over the internet is completely secure.

Appointment and SMS communication

Service messages such as appointment confirmations, changes, cancellations and availability notices are sent in order to carry out your appointment. These operational messages are separate from marketing consent.

Campaign and special offer messages may only be sent if you give separate, optional consent to receive them.

Third-party services

We may use service providers for SMS delivery, hosting, databases and technical infrastructure. Only the data needed for the service is shared with them, subject to appropriate confidentiality and security obligations.

Retention and deletion

Personal data is kept for as long as necessary for the relevant service and legal obligations. At the end of this period, it is deleted, destroyed or anonymised in accordance with the law.

Changes to this policy

This policy may be updated to reflect changes in the service or the law. The current version and date are published on this page.